Terms of service
Terms & Conditions
Welcome to Organic Planet. By accessing or using our website and purchasing our products, you agree to these Terms of Service. Please read them carefully.
Last updated: January 19, 2026
1. Acceptance of Terms
By using organicplanetstore.com (the "Site"), you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our Site or purchase our products.
2. Use of Our Website
Eligibility
You must be at least 18 years old to make purchases on our Site. By placing an order, you represent that you are of legal age to enter into a binding contract.
Account Creation
You may create an account to access additional features, track orders, and manage your loyalty rewards. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
Prohibited Activities
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the Site
- Transmit viruses, malware, or harmful code
- Scrape, copy, or reproduce Site content without permission
- Impersonate another person or entity
3. Products & Orders
Product Descriptions
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, colors, or other content on the Site are error-free. If a product is not as described, your sole remedy is to return it in accordance with our Shipping & Returns policy.
Pricing & Availability
- All prices are in USD (or CAD for Canadian orders) and are subject to change without notice
- We reserve the right to limit quantities or discontinue products at any time
- In the event of a pricing error, we reserve the right to cancel or refuse orders
Order Acceptance
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.
Payment
Payment is due at the time of purchase. We accept major credit cards and other payment methods as indicated at checkout. By providing payment information, you represent that you are authorized to use the payment method.
4. Loyalty Rewards Program
Our loyalty rewards program allows you to earn store credits through purchases, reviews, and special promotions. Program terms:
- Credits are awarded as outlined in our Rewards Program page
- Credits have no cash value and cannot be transferred or sold
- We reserve the right to modify or discontinue the rewards program at any time
- Fraudulent activity or abuse of the program may result in forfeiture of credits and account termination
5. Intellectual Property
All content on this Site, including text, images, logos, graphics, product descriptions, and software, is the property of Organic Planet or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, or create derivative works from our content without written permission
- Use our trademarks, logos, or brand name without authorization
- Remove or alter any copyright or proprietary notices
6. User-Generated Content
By submitting reviews, photos, comments, or other content to our Site, you grant Organic Planet a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes.
You represent that:
- You own or have the right to submit the content
- The content does not violate any third-party rights
- The content is accurate and not misleading
We reserve the right to remove any user-generated content that violates these Terms or is otherwise objectionable.
7. Limitation of Liability
To the fullest extent permitted by law:
- Organic Planet is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products
- Our total liability for any claim related to the Site or products shall not exceed the amount you paid for the product giving rise to the claim
- We do not guarantee that the Site will be uninterrupted, secure, or error-free
Product Use
Our skincare and body care products are for external use only. While we use high-quality organic ingredients, individual results may vary. We are not liable for allergic reactions or adverse effects. Discontinue use and consult a healthcare professional if irritation occurs.
8. Indemnification
You agree to indemnify and hold harmless Organic Planet, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Site
- Your violation of these Terms
- Your violation of any third-party rights
9. Dispute Resolution
Governing Law
These Terms are governed by the laws of the United States and the state in which Organic Planet is registered, without regard to conflict of law provisions.
Arbitration
Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if they qualify.
Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in class actions or class arbitrations.
10. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
11. Termination
We reserve the right to suspend or terminate your account and access to the Site at any time, without notice, for conduct that we believe:
- Violates these Terms
- Is harmful to other users, us, or third parties
- Violates applicable laws or regulations
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Contact Us
If you have questions about these Terms of Service, please contact us:
Organic Planet
Email: kathyt@organicplanetstore.com
Website: organicplanetstore.com
Thank you for choosing Organic Planet. We're honored to be part of your organic wellness journey.