Privacy policy

Privacy & Security

At Organic Planet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.

Last updated: January 19, 2026

Information We Collect

Information You Provide

When you create an account, place an order, or interact with our store, we collect:

  • Contact Information: Name, email address, phone number, shipping and billing addresses
  • Account Information: Username, password, birthday (optional, for birthday credit rewards)
  • Payment Information: Credit card details, billing information (processed securely through our payment processor)
  • Order History: Products purchased, order dates, amounts spent
  • Reviews & Feedback: Product reviews, ratings, and comments you submit
  • Communications: Messages you send us via email, contact forms, or customer service

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device & Browser Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, products browsed, time spent on site, referral sources
  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site traffic

How We Use Your Information

We use your personal information to:

Process Orders & Provide Services

  • Fulfill and ship your orders
  • Process payments and prevent fraud
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support and respond to inquiries

Manage Your Loyalty Rewards

  • Track your purchases to award $2 credit for every $25 spent
  • Issue welcome credits ($12) and birthday credits ($15)
  • Award review credits ($8) when you submit product reviews
  • Maintain your store credit balance and redemption history
  • Send notifications about earned credits and special bonus opportunities

Marketing & Communications

  • Send promotional emails about new products, exclusive offers, and special events (only if you opt in)
  • Provide early access to launches and bonus credit opportunities for email subscribers
  • Personalize your shopping experience based on your preferences and purchase history

Improve Our Store & Services

  • Analyze site usage and customer behavior to enhance our website
  • Conduct research and analytics to improve product offerings
  • Monitor and prevent fraudulent activity

How We Share Your Information

We do not sell your personal information. We only share your data with trusted third parties as necessary to operate our business:

Service Providers

  • Shopify: Our e-commerce platform that hosts our store and processes orders
  • Payment Processors: Secure payment gateways that process credit card transactions
  • Shipping Carriers: USPS and other carriers to fulfill and deliver your orders
  • Email Service Providers: To send order confirmations, shipping updates, and marketing emails (if you opt in)
  • Analytics Tools: Google Analytics and similar services to understand site usage

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Your Privacy Rights

You have the following rights regarding your personal information:

Access & Correction

You can access and update your account information, shipping addresses, and preferences by logging into your account or contacting us at kathyt@organicplanetstore.com.

Marketing Opt-Out

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly. You will still receive transactional emails (order confirmations, shipping updates) necessary to fulfill your orders.

Data Deletion

You can request deletion of your personal information by contacting us at kathyt@organicplanetstore.com. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., order history for tax and accounting).

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (we do not sell personal information).

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict processing of your personal data, and the right to data portability.

To exercise any of these rights, contact us at kathyt@organicplanetstore.com.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • Secure Socket Layer (SSL) encryption for all transactions
  • PCI-DSS compliant payment processing
  • Secure servers and data storage
  • Regular security audits and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information
  • Analyze site traffic and user behavior
  • Personalize your shopping experience
  • Deliver targeted advertising (with your consent)

You can manage cookie preferences through your browser settings. For more information, visit www.allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites (e.g., Amazon, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Organic Planet
Email: kathyt@organicplanetstore.com
Website: organicplanetstore.com

We're committed to addressing your privacy concerns promptly and transparently.